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If you use an @yahoo.com email or any related Yahoo services, they have blocked us also due to "user complaints"
-UE
If you use an @yahoo.com email or any related Yahoo services, they have blocked us also due to "user complaints"
-UE
Comments
^ I think that was the idea, but when I read it, I felt more disgusted/repulsed than scared at any point, and when I tried to watch the American adaptation . . . well, I just didn't have fun.
I did that earlier.
Love those books.
Is there some other way to fix hardware problems?
My laptop just gets back from the repair center and I'm already having problems with it. Joy.
You bastards are weird.
Bad news - my old computer had died for good, so there was no internet for me for almost a month.
Good news - now I have a new one!
Unrelated - we got Comedy Central on cable. Colbert is freakin' fantastic. I find Jon Stewart quite overrated, though. Then again, I guess thirteen years of anchoring a comedy show kinda kills your inspiration.
Well, a lot of my friends are getting it.
^^I dunno, I always found Stewart's humor style funnier than Colbert's.
I find Colbert's funnier than Stewart's.
I was offered to work on a thesis at the same place I'm doing the internship. I think I'd like the topic and it'd be a good learning opportunity and curriculum fodder, but... I don't want to keep going there for 6 months straight, it's pretty ambitious and if I find out midway that I should drop it, I'll be in trouble at uni. Well, it might be too extensive to be accepted as a topic, so I might not have a choice, anyway.
I find that recommending the customer to throw the phone at the wall often works.
Either that or just throw a new phone at their general direction.
best customer service rep or what
I usually directed them at a store nearest their general location, and tried my best to help them, no matter what it took. I got burnt out after a month, mind you.
I have my hands on some buttered and salted popcorn.
It is disappearing very quickly.
I may need to get some more.
I blame the quick rate of disappearance on Todd Akin's entertaining antics.
Well this is pretty shitty news.
Pretty much me, actually.
Mostly because calls are recorded and if I transfer without justification, hang up on the customer or otherwise am shown to not be trying, I'm fucing crucified.
If you work as computer customer service, I wonder if it might help to say things like "my job makes me have to ask you this", "here's what I would try", or "when that happened to my computer, it was actually [such and such problem], and I solved it by [solution]". Then again, I have no experience in it, so I really don't know.
Also, a few critters of the arachnid persuasion decided to move in at my doorstep. No, not my doorstep...more like, at the top of the doorframe to my apartment.
I work with phones, and from my experience...I actually don't understand what you're saying.
I mean, if you're saying, "We should tell the customer what's going on as clearly as possible" then yes, that's what we always should do. We also have to avoid jargon and internal terms, of course. Mostly for clarity's sake.
But, if you're saying that you, as a customer, should come to us and tell us all that, the thing is, we need to follow a due process and having all the information required to work with the case dumped on us tends to be problematic because we can't write it all down. In my case due to company policy (We work with credit cards so we can only write info on a designated page which refreshes itself every 30 mins)
Now, if you're saying that we should tell the customer what works from our personal experience with company products...well, it normally carries a certain anecdotical weight, you know? It's better to phrase it as something that you know because of your job rather than something you know because it happened to you because then the customer will either take it to heart and assume it'll be the perfect solution (Which you don't know until you apply it) or will doubt it and will question you and you then have to assuage your doubts. Plus it's unorthodox.
DERP I meant "my job" there. Fixed. Those are from the perspective of the customer service rep, not the customer. Wow, I am derping a lot lately. I should probably get more sleep.
I really hate moving.
Oh.
Well.
We say that, but we don't say it textually. "Ma'am, I need this or that information in order to continue working on your case/request" is a favourite phrasing of mine. Mostly because it conveys how important it is and a desireable consequence for the customer.
We never say that. There needs to be a certain certainty behind what you say. Never say would unless it's based on a question such as "What would happen if X". If you are giving instructions, you need certainty in your tone and phrasing. "Let's try this" works because it keeps it casual. I also like "Try this out".
Besides the anecdotical problem, the fact is that, unless you're on the US, you're gonna work for a company abroad who has outsourced their CS stuff to another country. So you wouldn't have much experience with the product provided it's not something like computers or something where the only (Or most) brands are american.
You were working with U.S. American customers?
the best part of my day was callers that go: "Am I talking with someone insde America" And I would respond yes, and they'd have to reword:"Am I talking with someone inside the USA" and I would say:"No." and they'd ask to be tranferred and I would promptly do so. Best calls ever.
We work for Tracfone and Net10 (And technically Safelink, but that falls under Tracfone) so yes, we only get people from the US. Or at least, living in the US. I have had to deal with immigrants and their particular accents too. (I've found that they're much better to deal with than with Americans, though.)
And I am working. Still got the job and everything.
I approve.
I only got one person asking for an American. The usual phrasing is "Can I talk to someone who speaks English?" and I always go, "You are" and then dial down the sass to suggest that a transfer would be non-helpful
I have my internet access back now. Cool beans.
Booored. IJBM, tell me something to 3D model.
swords swords swords