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So I was listening to The Protomen and this question came to mind.
The people portrayed in The Protomen are portrayed very unsympathetically. They force Mega Man to kill his own brother who he thought dead, and show zero empathy for him when he does. What's more, the entirety of Act I reinforces the fact that by inaction, they're reinforcing Wily's control over them. This creates the general impression that they don't deserve to be saved, which was the point.
Then it struck me. Would a hero care if they didn't deserve saving? Ungrateful or not, they're still being deprived of what should rightfully be theirs. There's still something intrinsically wrong that needs to be corrected, and a hero needs to correct it because that's the right thing to do. Right?
I genuinely don't know about this. Can I get some input?