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Okay, so you've got the Department of Dead, and their job is to help those who have recently died get to the Ninth Underworld by selling them travel packages, like walking sticks, ocean liners, or premium train tickets. To do this, they employ sales agents, like Manny, to sell the dead their packages.
But the packages the dead qualify for vary depending on how virtuously they lived their lives, and therein lies the problem: if what package you qualify for depends on how much of a good life you led, where does the sales part come in? If you qualify for a Number 9 ticket, for example, then they could probably just give it to you and phase out the sales aspect entirely.
But the fact that salesmen are involved implies that the dead actually need to be sold their packages, which means that some sort of transaction is taking place, that the client is exchanging something for the package, and that they can theoretically choose cheaper packages than the ones they qualify for, or that a skilled salesman can actually sell the client a better package than what they originally qualified for. If that's the case, then what would the client be saving by choosing a cheaper package that they could make use of later down the line? They never say so in the game.
tl;dr: In Grim Fandango, "I'm your new travel agent" and "she qualifies for a ticket on the Number Nine" don't mix.
Comments
I talked to my mother about it. She thinks it's some kind of anti-religious allegory. She thinks that of everything, though.